Industry
Web systems for logistics and warehouse operations
This is the least glamorous work on this site and the easiest to measure. Nobody browses a warehouse system. People use it for eight hours a day, and every second and every mistyped line has a price that the operations manager can name to the cent.
What decides whether they get in touch
- One route through the warehouse per order, rather than the same aisle walked three times
- Confirmation by scan or by one touch, because typing is where the errors come from
- Stock that agrees with the shop, checked continuously rather than every morning by hand
- Courier labels and statuses that move on their own
This is measured against the old process, not against a design
A warehouse project is judged on picking errors, on lines per hour and on how long a new person needs before they are useful. Those numbers exist before the work starts, which makes this the one area where the result is not a matter of opinion.
What is usually wrong
Buying a screen designed for an office desk and putting it in a warehouse. Small type, a mouse, dropdowns with sixty entries. The staff work around it within a week and the data stops matching reality.
How you know it works
Measured by wrong lines per thousand picked and by time per order, taken from the warehouse logs before and after. In one delivered project the error rate went from 28 percent to 0.3 percent on that measure.
Delivered in this sector
Dispatch dashboard and single-pass warehouse routing
Picking errors from 28% to 0.3%
Touch interface usable in work gloves; no repeated walks across the hangar
The task. Warehouse staff retyped long part numbers on handheld terminals while wearing work gloves, and crossed enormous halls repeatedly, which produced long delays and a 28% picking error rate.
What I did. I built a picking dashboard that groups items by nearest hangar, aisle and shelf. Staff collect everything in one optimised pass through a high-contrast, single-tap interface, with no typing.
Measured by. Mis-picks per thousand lines, from the client stock logs, the quarter before and after.
Related
What to write so I can answer properly
I answer every email myself. If the first one carries the points below, the reply comes back with specifics and a price rather than with questions.
- What the business is and which country it operates in
- What you need, meaning services, a catalogue, a store or bookings
- What the goal is, meaning more enquiries, more orders or better visibility
- Whether a site exists today and what does not work about it
- When you need it live